What steps we are taking at fishunt regarding covid-19

COVID-19 UPDATE 27.03.20

To help prevent the spread of Coronvirus, and to remain operational we have reduced the number of staff in at anyone time.  The telephone lines are not being manned during this period.  There may be some delays with our delivery and support lead-times.  Existing orders are still being processed and dispatched.  We are not taking new orders at the present time as we are not in the essential business category.

Royal Mail and Courier services are still operational, but they are also under extreme pressure, they have reduced their operational hours which affects the collection times, where these used to be in the afternoon, our collections can happen anytime from 10.00am onwards and they will not guarantee next day services at the present time.

Thank you for your custom and co-operation.

Stay safe and well.

FISHUNT

 

COVID-19 UPDATE 23.03.20

As on 12 noon on Monday 23rd March 2020, we have disabled the ability to purchase through our website.  This decision has been taken to allow us to continue to process current orders and dispatch items.  Please be assured that all orders are being processed as quickly as possible.  Panic buying in the supermarkets has been widely publicised, but we have also been inundated with orders and need to get up to date with these.

We are following government guidelines regarding limiting the spread of coronavirus in business and workplaces and ensuring that social distancing is being adhered to whilst staff are packing and processing orders.  We have implemented several measures to ensure that this is being done, including a change of staff hours, allowing for staff with Children to remain at home as there is no child care available to them and staff with underlying health conditions to remain at home during this period.

Please allow additional time for queries to be dealt with.  Email and telephone responses will be slightly slower as our priority is to process orders this week.

Thank you for your custom and co-operation.

Stay safe and well.

FISHUNT

 

***UPDATE.... As from 18th March. We are temporarily closing our Ebay Store, in order to concentrate our efforts on our website customers due to the overwhelming increase in orders and phone calls; this is a good thing for our customers as our website is always cheaper.  When the current situation improves, we will then re-open the Ebay Store.***

In the light of the uncertainty we all face in our daily lives with the outbreak of COVID-19 (Corona Virus).  The steps we here at Fishunt are taking to ensure we are prepared for all scenarios are below.  

Our absolute priority is for the safety of our staff and customers.  

HYGIENE IS PARAMOUNT

Health authorities have been clear that maintaining good hygiene is absolutely critical.  Alongside washing our hands throughly and regulary, our staff are wearing gloves whilst packing orders, we have also launched a contact-free goods inwards and outwards process, so there is no contact with delivery drivers and no visitors are allowed to our place of work.  All boxes received into our premises are disinfected upon arrival, as these pass through many hands before arriving with us.  You may also find that they way your goods are delivered may change.  Royal Mail and Courier Companies are no longer asking for you to sign for your delivery, but will take full details upon delivery of the receipient.

We are seeing a daily increase in orders, as people are increasing what they purchase online.  This will in the coming weeks affect capacity, so some orders may be delayed, however, we will always try to dispatch as quickly as possible, so we ask you to be paitent as we get through the increased number of orders each day.  We are also in daily contact with our suppliers, to ensure that we are kept upto date with their current situation and stock levels in order to minimise disruption.

As well as supporting our staff, we will be frequently updating our customers, so please check back here regulary for updates.  As the advice and situation from Government changes in this fluid situation.

We are taking pre-orders on some out of stock items and full details of these are available on each affected product.

Please check back for updates and be safe Fishunt.